Guest Services Extraordinaire
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16 June 2013 - Perfect. We stayed here for our honeymoon and were amazed at the quality of the rooms and service provided. Very close to the local shops and eating places. Its great because its small so there are never too many people around, very quite and relaxing atmosphere. The spa on the balcony was a plus and the bed was very comfy. The staff helped us book our tours, a shuttle bus picked us up from here and took us to where we needed to be for the tour (i.e. Shute Harbour etc.) All round great place to stay and we will definitely be back!!
25 April 2013 - One Of A Kind. My husband and I stayed at The Waterfront Whitsunday for our first year anniversary. When we arrived, we were greeted by Shannon Kennedy who is very friendly and helpful. We stayed at the Luxury Spa Suite - the bed, pillows and the lounger are very comfortable. The bathroom is nice and has quality toiletries. The place is neat and tidy. The prices at the mini bar were very reasonable. The spa bath is so relaxing and the pool is deep enough for us to enjoy swimming. Free wifi and foxtel are a bonus! Waterfront Whitsunday is in a very good location, has great views and has all the amenities needed plus a wonderful staff that makes the place fantastic. Shannon organised our bookings and return transfers for us. He is a great asset to the place. I dont usually write reviews, but I think Waterfront Whitsunday deserves a very good one. My husband and I had an amazing experience! We are looking forward to coming back here again.
10 April 2013 - Great stay. Stayed here after booking on wotif.com. Got a great rate. Waterfront only has 6 rooms (from memory) - I checked in in the evening and they had organised for me to get the key after-hours. The resort is about 5 minutes from town, on the side of a hill (steep drive way). Rooms are very well fitted out - I had a ground floor room with balcony access to the resort pool (very nice splash pool overlooking the water). Comfy bed, great kitchen setup (including Nespresso coffee machine which made my day - $1 per pod from the minibar). For the price I paid, this was a great find!
09 April 2013 - Shannon in reception was friendly from the minute we stepped in. The room was just lovely, my husband made himself very comfortable. Pool was great, deep enough for a leisurely swim. Terrific balcony with spa and lounge chair and seating and table. All the amenities needed, even down to a iPod dock and a great coffee machine. Great mini bar selection. Room was clean and very comfortable. Bed was excellent, so were the pillows. Lovely bathroom and quality toiletries. The view was delightful. Great location, only short stroll to the main street.
24 March 2013 - Very good. A fantastic room with a spa tub and gorgeous pool outside the door. A short walk into town, great location with a fab view. Very modern, clean and well appointed. Everything we needed as very well equipped and spotlessly clean. Would recommend.
10 March 2013 - Exceptional. Top spot, just far enough from town to be quiet, but close enough to walk to everything, clean, spacious and really well thought out, fantastic pool with a view, spa on the balcony, 18+ is a great idea also.
11 February 2013 - Very Clean and Tastefully Decorated. Owning a Caravan Park myself and very fussy when it comes to cleanliness, this is the first place I have stayed where I didnt feel the need to wash everything first..the room was spotless and very tastefully decorated. The bed was also very comfortable which is a bonus when you are away, and the mini bar prices were very reasonable and its only a short walk to the main street. We stayed in the Luxury Spa room on the 1st floor.
23 January 2013 - Great location, excellent service, great pool. We stayed here for 4 nights and were in Apartment 2 which has direct access to the pool. During our stay we were the only ones to use the pool which was fabulous. The apartment is comfortable with some good finishing touches like the scented tea lights, pool towels, and breakfast packs came in handy. The mini bar was quite cheap also. Shannon the Manager was very helpful and kept the apartment very clean daily. Good that there are no children.
25 December 2012 - Wonderful location, excellent staff, fantastic place to stay. We recently stayed at the Waterfront Whitsunday retreat for 3 nights. We arrived and met a wonderful staff member/manager Shannon who was there for the duration of our stay. First we want to thank Shannon for going above and beyond to make our stay special. My luggage was lost and the airline was sending it over to me the day after we arrived, but Shannon was the person who kept in contact with the airline constantly giving me updates and bringing my luggage to me when it finally did arrive. He was incredibly pleasant, incredibly helpful and always in a cheery mood. Our suite was fantastic as well and incredibly clean (it was cleaned every day). It was the perfect size, had a wonderful kitchen, a great bathroom (with great water pressure), comfortable bed, couch and chair and a phenomenal view of the water and mountains. We also loved the hot tub on our porch and used it the first night we were at the resort. We took full advantage of the pool and were always the only people in the pool as the resort has only 6 units so it feels very private. The weather was pretty horrible while we were there (rained for 2 days straight after a draught) but we took advantage of the Wii in our room :) The resort is SO close to town which was incredibly convenient but not so close that you could hear anyone at the restaurants or bars at night. Overall we loved everything about our experience at the resort and would recommend it to anyone!
14 December 2012 - A wonderful place to stay, in a wonderful location. We stayed in the a luxury suite in the Waterfront Whitsunday on the final leg of our honeymoon in November 2012. When we arrived we were met with a fabulous staff member named Shannon who was really helpful to us. Our room was immaculate and had everything we needed, plus a fabulous spa on our balcony, along with a lounger and table and chairs. They provided free breakfast packs for every day and the mini-bar in the fridge was full of delicious treats and drinks and really reasonably priced too! The retreat only has 7 rooms so you are guaranteed to have a relaxing time when you arrive here. It also offers free WIFI, has game consoles, digitial tv etc at no extra cost.! We are so glad we came here!
7 December 2012 - 10/10. We recently spent 5 nights in the Penthouse celebrating our 25th Wedding Anniversary. The accomodation was fantastic. Everything was perfect. The kitchen is gorgeous, although we didnt really use it because we were too busy checking out all the restaurants, the jacuzzi was awesome, views gorgeous, staff extremly helpful and friendly and they organised our Helicopter flight and return transfers for us. All in all, a very beautiful place, great location and we look forward to returning. We loved the Boutique feel of the place and felt very special.
12 November 2012 - Airlie Beachs hidden gem :). This was the second time we stayed at the beautiful hotel, the service is wonderful and the rooms were perfect everyday thanks to the cleaners :) The penthouse is 5/5 without a doubt with amazing views and just walking distance from everything! Fantastic price too! We had a few problems with the smoke alarm and within 5 minutes somebody was on site to sort it out (after hours too!) Thanks guys - we will be back soon! :)
1 October 2012 - Perfect. From before we booked the managers were extremely helpful ensuring we got the room on the floor we wanted. They promptly replied to all emails, offered us different options and booked tours and hotel transfers for us. When we arrived at 11am they were apologetic our room wasnt ready (check in isnt until 2 anyway) and promptly cleaned it so it was ready early at 12.30. The room is exactly like the pictures - the views are just as amazing! The holiday got even better when my partner proposed with champagne (from the extremely reasonably priced mini bar) in the balcony spa. Perfect view, room and moment. The service has continued right through our stay and we will be regrettably checking out Wednesday however have already decided we will return for our honeymoon and add in an island. The BBQ area and pool are amazing, its a short walk into town.
11 July 2012 - Perfect weekend for the girls. Recently a group of us stayed for two nights in the Penthouse and all I can say is that we thoroughly enjoyed our time here. The rooms were spacious, and the kitchen was simply to die for!! The location is perfect and within walking distance to the centre of Airlie. I would highly recommend staying here! Thanks for having us at Waterfront Whitsunday Retreat!
5 March 2012 - This was the perfect place for my week of relaxation and battery recharge and only a short walk from the Main Street and restaurants etc. I had a lovely view of Muddy Bay and the surrounding hills from my private balcony. The rooms are sound proof even though they face Shute Harbour road and both Scott and the new manager were extremely friendly, nothing was too much trouble. It was also great having the pool to myself on many occasions and with only 6 rooms you will find it extremely private and relaxing, especially during the week days. Thank you for a wonderful stay.
19 February 2012 - We stayed here for 10 nights and were greeted in a friendly manner and shown to our room, which was presented in a very immaculate fashion. This standard was maintained throughout the whole stay, with great daily service. Best part...definitely the jacuzzi on the balcony!!! Location was also a plus, as it was only a very short walk into town and on level ground!! I am not normally the person to bother writing a review, however I was so pleased with this place overall, that it definitely deserved a bit of recognition! Very highly recommended!!!!
19 January 2012 - Recently we spent 6 nights here. The accomodation was well set out and very comfortable and private. There are only 6 units and with only adults allowed to stay in was peaceful. The manager was a delight, very friendly and helpful. He kept the place clean and tidy inside and out. Thanks for a wonderful holiday.
11 December 2011 - Myself and 3 close girlfriends (all Mums) had a wonderful stay at Waterfront Whitsunday Retreat. 3 days 2 nights, away from our hubbys and children, absolute bliss. We stayed in the 3 bedroom Penthouse with Jacuzzi on the balcony. It is clean, modern, spacious, equipped with everything you could want/need during your stay. Short walk to the main drag. Highly recommend.
9 December 2011 - We spent the last night if our honeymoon here,was looking for a bit of romance..We definitely found it here! The pool are was set up great with use of a BBQ and your Spa on your own private balcony which led to the pool.loved the wii and sound system in our room & the bed was so comfy to cuddle up to and watch free austar on the 50 inch TV. Free wifi was great too!!i wish we could have stayed a week & will definitely be back!!
11 November 2011 - We stayed here whilst travelling up the east coast of Australia on honeymoon. We had a ground floor apartment with excellent faciliites (including ipod speakers, Wii etc) and our own hot tub. Great views, friendly and efficient service and close to town, but far enough away.